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Crisis Averted – How Local Officials Can Create Calm During Emergencies

October 8 @ 12:00 pm - 1:00 pm

Participants will learn how to navigate difficult engagements with the public during a time of social, political, or public health crisis (such as flooding or other water disaster). Specific instances of good and bad responses to public concerns/actions will be discussed. Participants should walk away with a working knowledge of how to “diagnose” a difficult situation and respond effectively to not compound the crisis.
Presented by Mark Heckmann, MJH Advisor
October 8, 2020
12:00 PM – 1:00